Support
Most questions are answered below. If yours isn't, write to us and include your app version (Profile → About) and what you were doing when it happened.
Email: support@redsentra.tech
I paid for Pro but the app still shows Free
Open Profile → NutriSense Pro and tap Restore purchases. NutriSense re-checks the purchase with Google Play and restores Pro on this device. If it still shows Free, make sure you are signed into Google Play with the account that bought the subscription.
How do I cancel my subscription?
Subscriptions are managed by Google Play, not by us: open the Play Store, tap your profile icon, then Payments & subscriptions → Subscriptions → NutriSense. Cancelling stops the renewal; Pro stays active until the end of the period you already paid for.
How do I delete my account?
In the app: Profile → Delete account — it happens immediately, with no waiting period. If you can no longer sign in, email us from the address the account uses. Deleting your account removes your profile, food diary, nutrient history, chat with Nova and everything Nova remembered.
What happens to my food photos?
A photo is sent for analysis and then discarded. It is never written to your diary or chat history — only the text of the reply is kept.
Nova answered in the wrong language
Nova replies in the language the app is set to. Change it in Profile → Language; the next reply and everything logged after it will follow.
Barcode scanning doesn't find my product
The barcode database is community-maintained, so regional products are sometimes missing. Log it by name instead — search for it in the logger, or just describe it to Nova.
Why does the app need the camera?
For meal photos and barcode scanning, and for nothing else. You can use NutriSense fully without granting it — describe meals in text or add them from search.